Shipping policy

We ship fast, track every parcel where available, and make costs clear upfront. Below you’ll find processing times, delivery estimates by region, flat-rate shipping fees, tracking details, and customs information.

Order processing

  • Processing time: 1–2 business days before dispatch
  • Dispatch days: Monday–Friday (excluding public holidays)

Estimated delivery times after dispatch

  • Germany: 3–7 business days
  • France: 2–8 business days
  • Netherlands: 3–7 business days
  • Belgium: 3–8 business days
  • Austria: 3–9 business days
  • Italy: 3–9 business days
  • Spain: 2–9 business days
  • United Kingdom: 3–8 business days
  • Denmark, Finland, Sweden, Norway: 5–12 business days
  • Other European countries: 5–12 business days

Note: Delivery times are estimates and can be affected by carrier delays, weather, customs processing, or local holidays.

Flat-rate shipping costs

  • European Union (EU): €6.90
  • United Kingdom: €10.90

Shipping fees are calculated automatically at checkout based on your delivery address.

Order tracking

  • You’ll receive a shipping confirmation email with a tracking link as soon as your order leaves our warehouse (where tracking is available).
  • Tracking updates may take 24–48 hours to appear after handoff to the carrier.

Carriers

We use reliable international carriers selected for speed and coverage in each region. Carrier choice may vary by destination and service availability.

Address accuracy

Please double‑check your shipping address at checkout. Orders returned due to incorrect or incomplete addresses may incur reshipment fees.

Customs, duties, and taxes

  • EU deliveries: Typically no additional customs duties are charged upon delivery.
  • Non‑EU deliveries: Your local customs authority may apply duties, taxes (e.g., VAT/GST), and handling fees. These charges are the recipient’s responsibility and are not included in our product prices or shipping fees.
  • Customs clearance: In rare cases, customs may request additional information from the recipient. We’ll assist where possible, but clearance decisions and timelines are set by local authorities.

Delivery issues

If your parcel is delayed, marked as delivered but not received, or arrives damaged, contact us promptly with your order number and any relevant details. We will liaise with the carrier to resolve the issue.

Pre‑order and back‑order items

Orders containing pre‑order or back‑order items will ship when all items are available, unless split shipping is requested and approved. Additional fees may apply for split shipments.

Holiday periods

High‑volume seasons may extend processing and transit times. Order early to avoid delays.

Questions about shipping or your order? Reach out to our support team—we’re here to help.

SEO notes embedded in the copy:

  • Natural use of terms such as international shipping, EU shipping, UK shipping, delivery times, tracked shipping, customs duties, and shipping costs.
  • Region-specific delivery estimates to match common search intents.
  • Clear headings for snippet-friendly structure.